Privacy Notice

GLD Alloys (Malaysia) Sdn. Bhd. and its related companies and affiliates (“GLD Alloys”, “we”, “us” or “our”) respect your privacy and are committed to protecting your personal information.

This Privacy Notice describes how we collect, use, disclose, retain and protect personal information when you visit our website, communicate with us, enquire about our aluminium products and services, request a quotation, establish a business relationship with us or apply for employment.

It also explains the rights that may be available to you under applicable data protection laws, including the Malaysian Personal Data Protection Act 2010 (“PDPA”).

Please read this Privacy Notice carefully to understand how GLD Alloys handles your personal information.

Personal Information We Collect

“Personal Information” means information that identifies, relates to, describes or can reasonably be associated with an individual.

Depending on how you interact with GLD Alloys, we may collect the following categories of Personal Information:

Contact Information

Your name, job title, company name, business or mailing address, email address, telephone number and country or region.

Business and Commercial Information

Information relating to your company, industry, products of interest, quotation requests, purchase history, order details, delivery requirements, commercial preferences and other information connected with an existing or prospective business relationship.

Product and Technical Information

Product specifications, alloy grades, dimensions, drawings, applications, certification requirements, technical enquiries, sample requests and other information provided in connection with our aluminium products and services.

Please ensure that you are authorised to provide any confidential or proprietary business information submitted to GLD Alloys.

Website Usage Information

When you use our website, we may automatically collect certain technical information, including your Internet Protocol address, approximate device location, browser type, operating system, device information, referring website, pages viewed, date and time of access and other information about your interaction with our website.

Communication Information

We may collect information contained in your communications with us through email, telephone, website forms, social media, exhibitions, meetings or other communication channels.

Where permitted by applicable law, we may retain records of communications with our employees, representatives or service providers.

Employment Information

If you apply for employment with GLD Alloys, we may collect information including your résumé or curriculum vitae, contact details, education, qualifications, employment history, professional experience, salary information, work authorisation, references and any other information submitted as part of your application.

We may also collect legally permitted information through reference checks, recruitment agencies, professional networking platforms and background screening providers.

How We Collect Personal Information

We may collect Personal Information through the following sources:

Directly From You

We collect information that you provide when you contact us, submit a website form, request product information, ask for a quotation, communicate with our representatives, attend an exhibition or apply for employment.

From Third Parties

We may receive Personal Information from customers, suppliers, distributors, business partners, recruitment agencies, professional networking platforms, publicly available business directories, analytics providers and other lawful sources.

Through Cookies and Similar Technologies

We may automatically collect information when you use our website through cookies, web beacons, analytics tools and similar technologies.

How We Use Personal Information

To the extent permitted by applicable law, we may use Personal Information for the following purposes:

• To respond to enquiries and provide information about our products, manufacturing capabilities and services;
• To prepare quotations, proposals, samples and product recommendations;
• To process and manage orders, contracts, deliveries, payments and customer or supplier accounts;
• To provide technical assistance and after-sales support;
• To communicate with customers, suppliers, distributors and other business partners;
• To manage and develop existing or prospective commercial relationships;
• To administer exhibitions, meetings, visits and other business activities;
• To maintain and improve our website, products, services and customer experience;
• To understand how visitors interact with our website;
• To conduct market, product, customer and operational analysis;
• To maintain business, quality, certification, financial and regulatory records;
• To protect the security, integrity and availability of our website and information systems;
• To detect, investigate and prevent fraud, misuse, security incidents or unlawful activities;
• To comply with applicable laws, regulations, contractual obligations and requests from government or regulatory authorities;
• To establish, exercise or defend legal rights;
• To support a merger, acquisition, restructuring, financing or transfer of all or part of our business; and
• To fulfil any other purpose disclosed to you when the information is collected or for which you have provided consent.

Where required by law, we will obtain your consent before using Personal Information for a materially different purpose.

Recruitment and Employment Applications

If you apply for employment with GLD Alloys, we may use your Personal Information to:

• Review and process your application;
• Evaluate your qualifications and suitability for a position;
• Verify information provided in your application;
• Conduct interviews, reference checks and legally permitted background checks;
• Confirm your identity and eligibility to work;
• Communicate with you regarding your application;
• Comply with employment and regulatory requirements; and
• Consider you for other suitable employment opportunities.

We may retain unsuccessful applications for a reasonable period to consider candidates for future opportunities, comply with legal requirements and manage potential disputes.

Please do not submit sensitive Personal Information unless it is specifically requested and relevant to your application.

How We Disclose Personal Information

We may disclose Personal Information with your consent or in the following circumstances:

Related Companies and Authorised Personnel

We may disclose Personal Information to GLD Alloys’ related companies, directors, employees, authorised representatives and contractors who require access for legitimate business purposes.

Service Providers

We may disclose Personal Information to organisations that provide services on our behalf, including:

• Website hosting and information technology providers;
• Cloud storage and cybersecurity providers;
• Data analytics and website performance providers;
• Logistics providers, freight forwarders, warehouses and customs agents;
• Banks, insurers, auditors, consultants and professional advisers;
• Recruitment, human resources and background screening providers;
• Certification bodies, laboratories and inspection companies; and
• Other service providers supporting our business operations.

These service providers are expected to process Personal Information only for authorised purposes and to implement appropriate confidentiality and security measures.

Business Partners

We may disclose relevant Personal Information to authorised distributors, representatives, agents, suppliers and other trusted business partners where reasonably necessary to respond to an enquiry, fulfil a request or manage a commercial relationship.

Legal and Regulatory Requirements

We may disclose Personal Information where we reasonably believe that disclosure is necessary to:

• Comply with applicable laws, regulations, court orders or enforceable government requests;
• Support an audit, investigation or compliance process;
• Detect or prevent fraud, security incidents or unlawful activity;
• Enforce our contractual rights or policies; or
• Protect the rights, property, safety and security of GLD Alloys, our employees, business partners or the public.

Corporate Transactions

Personal Information may be disclosed as part of a merger, acquisition, restructuring, financing, sale of assets or other corporate transaction involving all or part of GLD Alloys’ business.

We do not sell or rent Personal Information to third parties for monetary consideration.

Cookies and Other Tracking Technologies

GLD Alloys and our service providers may use cookies and similar technologies to collect technical and website usage information.

Cookies are small data files placed on your device when you visit a website. They help us operate the website, maintain security, remember preferences, measure website performance and understand how visitors interact with our content.

Our website may use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to operate securely and correctly. They cannot normally be disabled through our website.

Functional Cookies

These cookies remember your preferences and improve the functionality and personalisation of the website.

Analytics Cookies

These cookies help us understand website traffic, visitor behaviour and the performance of our pages so that we can improve the website and our services.

Third-Party Content

Certain website functions, such as embedded videos, maps or external links, may be provided by third parties. These providers may use their own cookies or collect information in accordance with their respective privacy policies.

You may manage or disable cookies through your browser settings or our cookie preference tool, where available. Please note that disabling certain cookies may affect the functionality or performance of the website.

Where required by applicable law, non-essential cookies will only be used after you have provided consent.

International Use and Cross-Border Transfers

GLD Alloys is based in Malaysia and conducts business internationally. Personal Information may therefore be transferred to, accessed from, stored in or processed in Malaysia and other countries where our related companies, customers, suppliers, distributors, business partners or service providers operate.

Some of these countries may have different data protection standards from those applicable in your country.

Where required by applicable law, we will take reasonable and appropriate measures to ensure that Personal Information transferred internationally receives an adequate level of protection. These measures may include contractual safeguards, data transfer agreements or other legally recognised transfer mechanisms.

How Long We Retain Personal Information

We retain Personal Information only for as long as reasonably necessary to:

• Maintain our relationship with you;
• Fulfil the purposes described in this Privacy Notice;
• Provide requested products, information or services;
• Comply with legal, taxation, accounting, quality, certification and regulatory requirements;
• Resolve disputes; and
• Establish, exercise or defend legal claims.

The retention period will depend on the nature of the information, the purpose for which it was collected, the duration of our relationship and applicable legal or regulatory requirements.

When Personal Information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

How We Protect Personal Information

We maintain reasonable administrative, technical and physical safeguards designed to protect Personal Information against accidental loss, destruction, alteration, misuse, unauthorised access or disclosure.

Access to Personal Information is limited to employees, representatives and service providers who require the information for legitimate business purposes.

Although we take reasonable steps to protect Personal Information, no internet transmission, electronic communication or storage system can be guaranteed to be completely secure. You provide information through our website at your own reasonable discretion.

Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to the Personal Information we hold about you;
• Request correction of inaccurate, incomplete or outdated information;
• Request deletion of Personal Information, subject to applicable exceptions;
• Withdraw consent where processing is based on your consent;
• Object to or request restriction of certain processing activities;
• Request the transfer of certain Personal Information where legally applicable;
• Opt out of direct marketing communications; and
• Submit a complaint to the relevant data protection authority.

You may exercise your privacy rights by contacting us using the information provided in the “Contact Us” section below.

We may request additional information to verify your identity and protect your Personal Information before responding to a request. An authorised representative may submit a request on your behalf where permitted by law, subject to appropriate proof of authority.

Certain requests may be limited or refused where permitted or required by law, including where we must retain information for contractual, regulatory, security or legitimate business purposes.

We will not discriminate against you for exercising a privacy right available under applicable law.

Individuals in the European Economic Area and United Kingdom

Where the European Union General Data Protection Regulation or United Kingdom General Data Protection Regulation applies, GLD Alloys may process Personal Information based on one or more of the following legal grounds:

• Your consent;
• The performance of a contract or steps taken at your request before entering into a contract;
• Compliance with a legal obligation;
• Protection of vital interests; or
• GLD Alloys’ legitimate business interests, provided that these interests are not overridden by your fundamental rights and freedoms.

Eligible individuals may also have the right to lodge a complaint with the data protection authority in their country of residence.

Children’s Privacy

Our website, products and services are intended for business and professional users and are not directed at children.

We do not knowingly collect Personal Information from children through our website without appropriate consent. If you believe that a child has provided Personal Information to us, please contact us so that we may review and, where appropriate, delete the information.

Links to Third-Party Websites

Our website may contain links to external websites, platforms or services that are not operated or controlled by GLD Alloys.

We are not responsible for the privacy, security or content practices of third parties. Personal Information provided to a third party will be handled in accordance with that third party’s privacy policy.

We encourage you to review the applicable privacy policy before providing Personal Information to any third-party website or service.

Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our business operations, website functionality, technology or legal obligations.

The updated Privacy Notice will be published on this page with a revised “Last Updated” date. Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this Privacy Notice periodically.

Contact Us

If you have questions about this Privacy Notice, our handling of Personal Information or wish to exercise an applicable privacy right, please contact:

Please include sufficient details for us to understand and respond to your enquiry or request.